Frequently Questionable Answers
Do you ship internationally?
Yep. Bad decisions know no borders. 🌎
Shipping rates and delivery times are calculated at checkout based on where you live.
How long will my order take?
We start working on your order as soon as you place it.
Most orders ship within 2 to 7 business days. Delivery time depends on where you are, but we’ll send tracking as soon as your package escapes the warehouse.
Can I track my order?
Absolutely.
You’ll get a tracking email as soon as your order ships, because refreshing your inbox every four minutes shouldn’t be your only hobby.
What if my package is delayed?
Shipping carriers occasionally decide they’re the main character.
If your tracking hasn’t updated in a while, reach out to us and we’ll help figure out what’s going on.
What size should I order?
Every product has its own size guide.
If you’re between sizes and love that oversized streetwear fit, size up.
When in doubt, measure your favorite hoodie instead of trusting vibes alone.
Are your hoodies actually oversized?
Some are intentionally oversized, some have a regular fit.
Check the product description before ordering.
We love chaos.
Sizing shouldn’t be part of it.
How do I wash my clothes?
Cold wash.
Inside out.
Tumble dry low or hang dry if you want the print looking fresh longer.
Your hoodie deserves better than being boiled alive.
Can I return or exchange something?
If your item arrives damaged or incorrect, we’ll absolutely make it right.
For returns and exchanges due to sizing or change of mind, check our full return policy before ordering.
Do you restock sold out items?
Sometimes.
Sometimes they’re gone forever.
If something disappears, join the email list and we’ll let you know if it comes back.
No carrier pigeons.
Where are your products made?
We work with trusted production partners to create each order.
They’re made to order, which helps reduce waste and prevents mountains of unsold clothing.
The planet has enough problems already.
Why made-to-order?
Because warehouses full of clothes nobody wanted are depressing.
Making items after you order helps reduce waste and lets us focus on quality over quantity.
Will the print fade?
Treat your clothes well and they’ll return the favor.
Follow the care instructions and your graphics will stay looking great for a long time.
Can I cancel my order?
If production hasn’t started yet, probably.
Once your order is in production, we usually can’t cancel it.
Move fast if you change your mind.
How do I contact you?
Easy.
Shoot us an email through our Contact page.
We don’t bite.
Usually.
Are your clothes unisex?
Yep.
Wear whatever makes you feel like the coolest person in the room.
Labels are for shipping boxes.
🚩 The Really Important Questions
Will this hoodie fix my life?
No.
It will make your outfit significantly better.
The rest is character development.
Will my ex come back?
We’re a clothing brand.
Not witches.
Will wearing Pretty Toxic make me cooler?
Legally, we can’t promise that.
Emotionally…
We’re optimistic.
Is retail therapy real?
Your bank says no.
Your closet says absolutely.
Do you judge customers?
Only if you refuse to wear black.
(Kidding. Mostly.)
Can I wear Pretty Toxic even if I don’t have red flags?
If you genuinely believe you don’t have any…
We’ve got news for you. 🚩